Responsible Gaming Policy

Our commitment

Le Coup is operated by 3-102-962728 SRL, registered in Costa Rica. We are committed to providing a safe and enjoyable gambling environment. Gambling should be entertainment — not a way to make money, and never something that causes harm to you or those around you. This policy sets out the tools we provide and the support available if gambling stops being fun.

Age verification — 18+ only

Our services are strictly for persons aged 18 and over. We verify age at registration and may request additional documentation at any time. If you are aware of a minor attempting to use our services, please contact us immediately at [email protected].

If you share a device with someone under 18, we strongly recommend using parental control software such as Gamban, Net Nanny or Bark to prevent access to gambling sites.

Know the risks

Problem gambling can affect anyone. Warning signs include:

• Spending more time or money gambling than you intended.
• Chasing losses — continuing to gamble to try to win back money you have lost.
• Gambling with money needed for essential expenses (rent, bills, food).
• Lying to friends or family about your gambling.
• Feeling anxious, irritable or depressed when not gambling.
• Neglecting work, study or relationships because of gambling.

If any of these apply to you, please use the tools below or contact a support organisation.

Tools we provide

We offer the following responsible gaming tools, available in your account settings:

• Deposit limits: set daily, weekly or monthly limits on how much you can deposit.
• Session time limits: set a maximum session length and receive reminders of how long you have been playing.
• Loss limits: cap the amount you can lose over a defined period.
• Reality checks: receive periodic pop-up reminders showing your session time and net position.
• Cooling-off period: take a short break from gambling (24 hours to 6 weeks) without closing your account.
• Self-exclusion: exclude yourself from our services for a minimum of 6 months. During self-exclusion you will not receive marketing communications and your account will be suspended.

To activate any of these tools, go to your account settings or contact [email protected]. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.

Support organisations (UK)

If you are based in the United Kingdom or prefer English-language support, the following organisations offer free, confidential help:

• GamCare — the leading UK charity for problem gambling support.
  National Gambling Helpline: 0808 8020 133 (free, 24/7)
  www.gamcare.org.uk
• Gamblers Anonymous UK — peer support meetings across the UK.
  www.gamblersanonymous.org.uk
• BeGambleAware — information, advice and treatment referrals.
  www.begambleaware.org
• Gambling Therapy — free online support and live chat, available globally.
  www.gamblingtherapy.org
• GAMSTOP — free national self-exclusion scheme for UK-licensed sites.
  www.gamstop.co.uk
• Gamban — software that blocks access to gambling sites across all your devices.
  gamban.com

Support organisations (Norway)

If you are based in Norway or prefer Norwegian-language support:

• Hjelpelinjen for spilleavhengighet — the Norwegian national helpline for gambling addiction, operated by Lotteri- og stiftelsestilsynet.
  Telephone: 800 800 40 (free, Monday–Friday 09:00–21:00, Saturday 12:00–18:00)
  www.hjelpelinjen.no
• Spillavhengighet.no — information and self-help resources from the Norwegian Institute of Public Health (Folkehelseinstituttet).
  www.spillavhengighet.no
• Gamblers Anonymous Norge — peer support meetings in Norway.
  www.gamblersanonymous.no
• Blå Kors — Norwegian charity offering counselling for gambling and addiction problems.
  www.blakors.no
• Gambling Therapy — free online support and live chat, available in Norwegian.
  www.gamblingtherapy.org

Tips for staying in control

• Only gamble with money you can afford to lose.
• Set a budget before you start and stick to it.
• Never chase losses.
• Take regular breaks — gambling should not be your only leisure activity.
• Do not gamble when you are stressed, upset or under the influence of alcohol.
• Keep track of the time and money you spend.

Contact us

Our responsible gaming team is available at [email protected]. We take all responsible gaming requests seriously and will respond promptly.