Privacy Policy

1. Who we are

Le Coup is operated by 3-102-962728 SRL, a company registered in the Republic of Costa Rica under company registration number 3-102-962728 ("we", "us", "our"). This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website at lecoup.com.

2. Data we collect

We may collect the following categories of personal data:

• Identity data: name, date of birth, username.
• Contact data: email address, phone number, postal address.
• Financial data: payment method details, transaction history.
• Technical data: IP address, browser type and version, device identifiers, time zone, operating system.
• Usage data: pages visited, session duration, game history, betting activity.
• Communications data: messages you send us via support or contact forms.

3. How we collect your data

• Directly from you when you register an account, make a deposit or contact support.
• Automatically via cookies, log files and similar tracking technologies as you navigate our site.
• From third parties such as payment processors, identity verification providers and fraud prevention services.

4. How we use your data

We use your personal data to:

• Create and manage your account.
• Process deposits, withdrawals and other transactions.
• Verify your identity and age in accordance with our responsible gaming obligations.
• Detect and prevent fraud, money laundering and other illegal activity.
• Provide customer support.
• Send you service-related communications (account updates, security alerts).
• Send you marketing communications where you have given consent, and to comply with applicable opt-out requests.
• Improve our website and services through analytics.
• Comply with legal and regulatory obligations.

5. Legal basis for processing

We process your personal data on the following legal bases:

• Contract: processing necessary to perform our contract with you (account management, payments).
• Legal obligation: processing required to comply with applicable law (anti-money laundering, age verification).
• Legitimate interests: fraud prevention, security, improving our services — where these interests are not overridden by your rights.
• Consent: marketing communications and non-essential cookies, where you have given explicit consent.

6. Cookies

We use cookies and similar technologies to operate the site, remember your preferences and analyse traffic. You can control non-essential cookies through your browser settings or our cookie consent tool. Disabling certain cookies may affect site functionality.

7. Data sharing

We may share your data with:

• Payment processors to handle deposits and withdrawals.
• Identity and age verification providers to meet our responsible gaming obligations.
• Fraud prevention and security services.
• IT and hosting providers who support our infrastructure.
• Regulatory and law enforcement authorities where required by law.

We do not sell your personal data to third parties.

8. International transfers

As a Costa Rica-registered company, your data may be processed in jurisdictions outside your country of residence. Where data is transferred internationally, we take appropriate steps to ensure it receives an equivalent level of protection, including contractual safeguards with our service providers.

9. Data retention

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law or our legitimate business needs (for example, to resolve disputes or comply with anti-money laundering record-keeping requirements). When data is no longer needed, we securely delete or anonymise it.

10. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten"), subject to legal retention obligations.
• Restrict or object to certain processing.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These include encryption of data in transit, access controls and regular security reviews. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

12. Children

Our services are strictly for persons aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a minor, we will delete it promptly.

13. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update. Continued use of our services after any changes constitutes acceptance of the updated policy.

14. Contact

For any questions about this Privacy Policy or how we handle your data, contact us at:
3-102-962728 SRL
Republic of Costa Rica
Email: [email protected]